Refund policy

Refund Policy

Last updated: July 29, 2026

Thank you for shopping with us. We hope you love your doll outfits and enjoy creating new looks for your collectible dolls.

If you are not completely satisfied with your purchase, we are happy to help according to the policy below.

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the following conditions must be met:

- The item must be unused, unwashed, and in its original condition.
- The item must include the original packaging.
- The item must not show any signs of wear, damage, or modification.
- Proof of purchase is required.

Due to the nature of collectible doll outfits, please carefully check the size information and product details before ordering.

Our outfits are designed for specific collectible doll sizes. We are not responsible for returns caused by incorrect size selection, compatibility issues, or purchasing an outfit that does not fit your doll.

How to Start a Return

To request a return, please contact us at:

Email:
support@tinywardrobe.store

Please include the following information:

- Order number.
- Reason for return.
- Photos or videos of the item if applicable.

Please do not send any items back before receiving return instructions from us. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

- The item received is damaged.
- The item received is defective.
- The wrong item was sent.

For approved returns, customers are responsible for ensuring that the package is safely returned.

Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days after delivery.

Please provide photos or videos showing:

- The item condition.
- The packaging.
- The shipping label if necessary.

We will review your request and provide an appropriate solution, including replacement, partial refund, or full refund when applicable.

Hygiene and Product Condition

For hygiene and product condition reasons, we cannot accept returns for:

- Items that have been worn, washed, or altered.
- Items with missing original packaging.
- Items damaged due to improper use after delivery.

Non-Returnable Items

The following items cannot be returned:

- Sale items or clearance items.
- Gift cards.
- Customized or personalized products.
- Items that do not meet our return conditions.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order according to this policy and place a new order separately.

Refunds

Once your return request has been approved and the returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If you have any questions regarding this Refund Policy, please contact us:

Email:
support@tinywardrobe.store